After we received your order and payment, your order will be processed and prepared for shipment. Orders placed on Monday through Friday before 13:00 will be shipped the same (business) day.
We ship all our products via PostNL. Generally, the parcel will be delivered the next day. You will receive an e-mail with a PostNL Track & Trace code, which you can use to track the delivery of your parcel.
Do you have any special requirements for your shipment? For example during a birthday, holiday, etc. Please do not hesitate to contact us via our contact form.
All orders of more than €125.00 will be shipped for free.
Legally, you have 14 calendar days to return your order if you purchase an online product.
You have the right to cancel your order within 14 calendar days after receiving the product, without giving any reason. You have the right to return your purchase within 14 days after cancellation. You will get a full refund, including shipping costs. You will only pay for the costs of return shipment from your (home) address to the online store. If you want to invoke your right of withdrawal, you must return the product with all supplied accessories - and if possible - in original condition and packaging, to Stofey. To invoke this right, you can contact us via firstname.lastname@example.org. We will refund the order amount within 14 days after you notified us of the return, and as soon as we received the parcel.
If you want to cancel your order, please let us know within 14 calendar days.
In short: cancelling is not an issue. Please let us know within 14 calendar days after ordering. However... we assume of course that you are happy with the purchase!
If you receive the product and find that it does not meet your expectations, you can use your right of withdrawal.
Of course, some rules apply:
Send an e-mail to email@example.com. We will let you know the best way to return the products.
Upon receipt, please check if you received the right product, and if it is undamaged and complete. If this is not the case, you are to let us know as soon as possible after receipt, via firstname.lastname@example.org. Please include the following information:
After receipt and evaluation, you will receive an e-mail with more information about returning products. If you purchased the product from an official Stofey sales point, please contact that store.