Upon receipt, please check if you received the right product and if it is undamaged and complete. If this is not the case, please let us know as soon as possible after receipt, via firstname.lastname@example.org. We ask that you do this within 48 hours after you received the product.
Product purchased via www.stofey.com:
If your product is damaged and you want to apply for a warranty scheme, please send us a message via email@example.com. In case of a defect, we would like you to send us the following information:
Product purchased via an official Stofey dealer:
If your product is damaged and you want to apply for a warranty scheme, please report this to the sales point where you purchased your fireplace. This is also the case if Stofey delivered the fireplace to your home. The dealer will handle your request.
If the warranty applies to the defect to your product, we will follow this procedure: